RETAIL MERCHANDISE RECOVERY AUDIT
Protect retail margin, maximize profitability, and improve P2P experience
The recovery audit industry’s foundation was built on the financial leakage that all retailers inevitably face.
FlexTecs’ innovative solutions break the molds of the traditional recovery audit business structure to help retailers maximize profits through the elimination of as much financial leakage as possible internally.
Our goal is to offer pragmatic, flexible solutions that connect disparate data streams to help retailers prevent the preventable… and accelerate the rest.
FlexTecs helps retailers recover profit and optimize financial operations.
Higher transaction accuracy. Better margins.
Protect margins by ensuring payment accuracy and the correct vendor income support.
Accelerate audits. Reduce costs.
Reduce the overall cost of recovery by accelerating audit activities immediately behind the transaction.
Optimize internally. Maximize recoveries.
Helping you keep more of what you earn by improving your internal financial processes.
Prevent errors. Mitigate risk.
Improve P2P processes, strengthen supplier relationships, and avert financial risk by preventing avoidable errors.
What We Do
Retail Merchandise Recovery Audit
Accelerate audit activity to right behind the transaction, equip your internal team, and prevent avoidable errors — all on optional flexible models that work for your business and not against it.
External Recovery Audit
Faster recoveries mean higher accuracy and fewer errors.
What is your business leaving on the table?
Many retailers have relied on the same primary and secondary recovery audit firms for the same recoveries year after year. But with shrinking margins and rising inflation, it’s time to ask yourself: “What else is being left on the table?”
So in order to uncover those opportunities, you have to go beyond the traditional historical review model… and FlexTecs does just that.
Doing the same overall work but differently, we are built to solve more than just financial leakage — we are built to fill gaps in financial processes by catching and recovering faster. And with the right capabilities and capacity, we accelerate the audit to right behind the transaction — enabling you to capture more.
✔ Claims captured within 30-60 days of payment terms
✔ Higher catch rates
✔ Lower cancellation rates
✔ Better supplier experience
“In the past, we had two of the largest recovery audit firms as our providers but they fell short of our expectations... so we switched to FlexTecs and it’s been a night-and-day difference. They truly exceed all other auditors.”
FlexTecs
✓ Only firm to custom-engage to every client’s respective unique operating reality and environment.
✓ Only firm to offer custom solutions that are in the best interest of the clients, regardless of the status quo.
✓ 24/7 model powered by senior-level auditors in our Nepal operations.
✓ Review on a rolling monthly or quarterly basis.
✓ Lower costs to generate claims (because we review transactions right after they occur).
✓ Less strain on suppliers.
✓ YOU choose the cost structure → contingency fee or fixed fee.
✓ Higher accuracy and retention.
Other Recovery Audit Firms
✘ Review 1-2 years BEHIND the transaction.
✘ Offshores the audit function, drastically reducing efficiency and accuracy.
✘ More claims mean more fees paid out to firms.
✘ High potential of straining supplier relationships.
✘ Contingency model only.
✘ Higher cancellations and repays.
Internal Recovery Audit Support
Maximize value by internalizing some or all of your recovery audit activities.
Unlike other firms, FlexTecs engages differently with every client in order to meet the needs of their unique environment. Why? Because this flexible approach provides the greatest value to our clients.
Need technology support? Legacy recovery audit firms are concerned with cannibalizing their revenue streams… but not us. Powered by FlexTecs’ proprietary audit tools, our flexible technology enables retailers to internalize any portion of recovery audit activities that they want.
Need technology support and staff augmentation? FlexTecs works side-by-side with internal teams, equipping them with proprietary audit tools that enable them to do as much (or as little) of the audit work themselves. By working collaboratively with internal teams, we teach them how to use the technology and how to improve processes to maximize recoveries internally.
Need technology and a full team of experts? And if clients do not have an internal team, FlexTecs can act as the internal team — auditing in year as close to the transaction as possible, even within weeks.
“The FlexTecs approach is extremely refreshing. They took the time to understand our problems and partner with our internal team to create an entirely custom solution for our business. Now our reviews are accelerated closer to the transaction date AND we’re able to audit more suppliers because of their global 24/7 model. ”
As a disruptor within the recovery audit space and pioneer of margin assurance and AP monitoring, FlexTecs’ flexible tools and holistic approach to error prevention help retailers get initial pricing, rebates, promo activities, and more right the first time.
By connecting disparate data streams, we help you…
Catch errors + immediately correct them so they don’t happen again.
Proactively implement mechanisms to prevent unfamiliar + undetected, uncommon + common errors.
“FlexTecs has incredible margin assurance technology and tools. Their 24/7 global production schedule, error prevention capabilities, and root cause analysis opened a lot of doors for us. Our activities now operate in “real time” which made our recoveries grow from £3.5M per year under [a different firm] to £6.0M under FlexTecs. AND cash comes back into the business much quicker.”
With Nepal as the cornerstone of our business, FlexTecs is 3x the speed of the industry and can continuously serve clients around the globe.
300+ employees
Our Nepal team has the capability, capacity, and agility to meet the unique needs of our clients.
> 96% staff retention
With over 96% staff retention, our Nepal senior-level operations have deep experience and deep knowledge that supercharges efficiency and accuracy.
24/7 operations
With audit teams in each major time zone, our recovery audit runs 24/7 in order to deliver recoveries faster.
Our Process
Turning data into dollars at a rate of 5-6X ROI, our experts do all the heavy lifting so you don’t have to.
Step 1 | Pre-Audit Preparation
Review payment process
Acquire data
Convert + upload data
Step 2 | Claim Generation
Provide sample claims
Focus on efficiency
Robust QC process
Step 3 | Recovery Process
Collection process
Ongoing process improvement
Prevention
Why FlexTecs?
We don’t just identify the problem. We solve it.
Rather than returning the same recoveries year after year, our team inquires deeper and thinks more proactively, connecting the dots of your financial data to retain margin, optimize your financial processes, and improve your profitability.
Flexibility and agility across the globe.
Our expert global production team led by 25+ year-industry professionals know how to recover more money, faster, and more consistently.
Finding the story in your data.
We blend efficient processes, expert teams, and flexible technology to connect and correlate complex data sets that go beyond recoveries, turning data into dollars.
Our Promise
Every day, we’re creating, iterating, and disrupting the recovery audit industry to better serve your business.
Secure
Security is paramount to us. We’re constantly investing in the security of our systems.
Team of Experts
Get access to a dedicated team of senior-level auditors who apply their decades of experience to elevate your financial processes.
Visibility
Get real-time status updates on claims we make via our FlexTrack Claim Management Portal.
High Catch Rates
We perform regular self-audits to ensure we’re maximizing efficiency and effectiveness.
In-House Developers
We have in-house developers who are here to ensure our technology works for our clients — not against them.
High-Quality Assurance
We protect your existing vendors by producing highly accurate claims.
Interactive Scorecard
Evaluating Your Recovery Audit Partner
Are you receiving the most value from your current recovery audit process?
By evaluating your Recovery Audit partner, you will discover their true performance and start to uncover gaps in your partnership and processes.
